This is an English translation. For business clients, the French version prevails in case of discrepancy; for consumers, any ambiguity is interpreted in their favour.
1. Scope
These terms apply to all services provided by SYHEA Group SAS (108 063 801 R.C.S. Versailles, VAT FR52108063801, 8 Rue des Epinettes, 78630 Morainvilliers, France, contact@syheagroup.com, +33 6 99 01 96 21) (the "Provider") to business clients and consumers (the "Client"): website and app design, development and redesign, hosting and the "Suivi" care plan, and related services.
A "Consumer" is an individual acting for purposes outside their trade or profession. The accepted quote (special conditions) prevails over these terms, which prevail over any other document from the Client unless agreed otherwise in writing.
2. Quotes, published prices and orders
Every service is covered by a free, detailed quote valid for 30 days. An order is formed when the quote is accepted (signature, including electronic, or "approved" note).
Prices shown on the website correspond to the scope described for each package. Prices marked "from" correspond to the minimum scope described. Any additional work is quoted separately; the accepted quote sets the final price. Redesigning an existing site is charged at the price of the equivalent new build, including content migration and redirects.
3. Prices and VAT
Prices are in euros, excluding and including VAT. Prices including VAT include French VAT at 20%.
- Business clients established in another EU member state with a valid VAT number: invoiced excluding VAT under the reverse-charge mechanism (Art. 196, Directive 2006/112/EC).
- Business clients established outside the EU: invoiced excluding VAT.
- Consumers resident in another EU member state: the Suivi plan may be subject to the VAT of their country of residence; the price including VAT is then recalculated and stated in the quote.
- Consumers resident outside the EU: the Suivi plan is invoiced without French VAT; other services are subject to French VAT.
Third-party services chosen by the Client (platform subscriptions such as Shopify, licences, payment fees) are paid by the Client unless stated otherwise in the quote; they are disclosed before the order.
4. Payment
Unless stated otherwise in the quote: 40% on order, 60% at launch or delivery. Amounts paid on order are a part payment (acompte), not a forfeitable deposit. The Suivi plan is payable monthly in advance. Invoices are payable on receipt, by bank transfer or any method shown on the invoice; the payment period runs from the invoice date. Any instalment plan is granted free of charge.
For off-premises contracts with a Consumer, no payment is required before seven days have passed since the contract was concluded.
Business clients: late payment triggers penalties of three times the French legal interest rate plus a €40 fixed recovery fee (Art. L441-10 French Commercial Code); further compensation may be claimed on evidence if recovery costs are higher. No discount for early payment.
Consumers: statutory interest may apply after formal notice.
In case of non-payment, services, including hosting, may be suspended after 15 days of unanswered formal notice.
5. Timelines and cooperation
The Client provides the required content (copy, images, access) on time, replies to approval requests and holds all rights to the content it sends. Delays caused by the Client shift the schedule accordingly.
Business clients: timelines in the quote are indicative and start once the deposit and required content are received.
Consumers: the quote sets a binding date or timeframe. Failing that, the service is performed within 30 days of the contract. In case of delay, the Consumer has the remedies provided by law.
6. Approval, delivery and fixes
The Provider submits mock-ups and then the site for approval. The number of revision rounds is set in the quote; extra or out-of-scope requests are quoted separately. The Client has 8 days after delivery to raise written reservations; otherwise delivery is deemed accepted.
Defects reported within 30 days of launch are fixed free of charge, excluding functional changes, content and third-party interventions.
For Consumers, accepting delivery, expressly or tacitly, does not affect the statutory warranties in Article 12. The 30 days of free fixes is a commercial commitment that adds to those warranties and does not replace them.
7. Intellectual property
7.1 Subject to full payment, the Provider assigns to the Client, on an exclusive basis, the economic copyright in the works created specifically for the Client and listed in the quote (visual identity, approved mock-ups, copy written by the Provider, bespoke source code). The following rights are assigned:
- reproduction, on any digital or physical medium, whether known now or in the future;
- public performance and communication, by any means, including online;
- adaptation, modification, translation and integration into other works, by the Client or any third party it chooses;
- commercial exploitation, for the needs of the Client's business, whether free of charge or for payment.
The assignment is worldwide and for the full legal term of protection. Remuneration is a lump sum included in the price. Unselected mock-ups and proposals remain the Provider's property. The Provider's generic tools and know-how, and open-source or third-party software, remain under their own licences and are licensed to the Client on a non-exclusive basis.
7.2 Unless the Client objects at any time by email, the Provider may cite the project as a reference and add a discreet credit on the delivered site.
8. "Suivi" care plan
8.1 Scope. The Suivi plan includes: website hosting; renewal of the domain name, registered in the Client's name, which the Client keeps; HTTPS certificate; security updates of technical components; regular backups; and up to 1 hour per month of minor changes, meaning content edits or minor adjustments that do not add new functionality. Unused time is not carried over or refunded; anything beyond this is quoted separately. The plan does not include continuous monitoring, periodic reports, SEO services or a guaranteed response time unless stated in the quote.
8.2 Price. The price is set in the quote, excluding and including VAT, payable monthly in advance.
8.3 Term. The plan runs for an indefinite term, with no minimum period, from launch or from the date in the quote.
8.4 Cancellation by the Client. The Client may cancel at any time, free of charge: online, using the "Cancel my Suivi plan" feature available from every page of the site; by email to contact@syheagroup.com; or by post to the registered office. Cancellation takes effect at the end of the current month if received at least 15 days before month-end, otherwise at the end of the following month. The Provider confirms the cancellation and its effective date by email. Consumers also have the right of withdrawal under Article 11.
8.5 Termination by the Provider. The Provider may terminate with two months' notice, or for non-payment after 15 days of unanswered formal notice.
8.6 Price changes. The Provider may change the price by giving written notice at least two months before the new price applies. The Client may cancel free of charge before that date under Article 8.4; otherwise the new price applies.
8.7 End of plan. On termination for any reason, the Provider gives the Client the domain transfer code and a full copy of the site and its data in a standard format, then deletes hosted data within 30 days unless the law requires it to be kept.
8.8 Commitments. Business clients: the Provider uses reasonable efforts regarding the availability of hosting services supplied by third parties. Consumers: the Provider is liable for proper performance as set out in Article 10.
9. Personal data (processing on the Client's behalf)
9.1 When processing personal data on the Client's behalf (hosting, forms, online stores), the Provider acts as a processor under Article 28 GDPR: it processes data only on documented instructions, ensures confidentiality and appropriate security, assists with data-subject requests and deletes or returns data at the end of the contract. The Client remains responsible for its own processing and for the legal pages of its site.
9.2 Details.
- Subject matter and term: creating, launching, hosting, maintaining and updating the Client's site, for the term of the contract.
- Data: identification and contact data, form messages, and order and account data entered by visitors to the Client's site.
- Data subjects: the Client's visitors, prospects and customers.
- Sub-processors: the Client gives general authorisation to use the sub-processors listed in the quote, including Vercel Inc. (hosting) and Plus Five Five, Inc. / Resend (email). Transfers outside the EU rely on the Data Privacy Framework and/or standard contractual clauses. The Provider gives at least 30 days' written notice of any addition or replacement; the Client may object by terminating the affected service.
- Breaches: the Provider notifies the Client of any personal data breach without undue delay and within 48 hours of becoming aware of it.
- Assistance and audits: the Provider assists with impact assessments and makes available the information needed to demonstrate compliance with Article 28. The Client may have an audit carried out at its own cost, once a year, with 30 days' notice.
- Unlawful instructions: the Provider informs the Client immediately if it considers an instruction unlawful.
10. Liability
Business clients: liability is limited to proven direct damage and capped at the amount excluding VAT paid for the service concerned over the previous 12 months. The Provider is not liable for loss of business or revenue, content supplied by the Client or unavailability of third-party services, nor for data loss unless caused by a breach of its backup obligation under the Suivi plan, in which case liability is limited to restoring the latest available backup and to the cap above.
Consumers: the Provider is fully liable for proper performance, unless it proves that non-performance is due to the Consumer, to the unforeseeable and insurmountable act of a third party, or to force majeure.
11. Right of withdrawal (consumers)
Consumers who conclude a distance or off-premises contract have 14 days from its conclusion to withdraw without giving reasons, by clear statement to contact@syheagroup.com or by post, using the model form below if they wish. Refunds are made within 14 days of receiving the withdrawal, using the same payment method.
If the Consumer wants performance to begin before the withdrawal period ends, they make an express request in the quote or in writing (on paper or another durable medium for off-premises contracts). If they then withdraw, they pay an amount for the service provided until they communicate their withdrawal, proportionate to the total agreed price. Nothing is owed if this request was not obtained or if the required pre-contractual information was not provided. The right of withdrawal can no longer be exercised once the service has been fully performed before the period ends, if performance began with the Consumer's prior express consent and express waiver of that right.
12. Statutory warranties (consumers)
The Provider is bound by the legal conformity guarantee for digital content and services (Arts. L224-25-12 to L224-25-26, French Consumer Code):
- Consumers have two years from supply to invoke it; for one year from supply, they need not prove that the defect existed at the time of supply;
- for services supplied continuously, including the Suivi plan, the guarantee applies throughout the supply period;
- the guarantee includes the updates needed to keep the service conforming;
- Consumers are entitled to have the defect fixed without undue delay, free of charge and without significant inconvenience; failing that, to a price reduction or termination;
- Consumers may withhold payment until the defect is fixed;
- a business that obstructs the guarantee in bad faith faces a civil fine of up to €300,000.
These rights apply regardless of any commercial guarantee.
13. Force majeure
Neither party is liable for a failure caused by force majeure within the meaning of Article 1218 of the French Civil Code.
14. Complaints and mediation
Complaints may be sent to contact@syheagroup.com or by post to our registered office. We will reply as quickly as possible.
For cross-border disputes within the EU, Consumers can get help from the European Consumer Centre France (www.europe-consommateurs.eu).
15. Governing law, language and disputes
French law applies, without depriving Consumers resident in another country of the mandatory protections of the law of their country of habitual residence (Art. 6, Rome I Regulation). These terms are available in French and English; the contract is concluded in the language of the accepted quote.
Business clients that are merchants: failing amicable settlement, the courts of Versailles have exclusive jurisdiction. Other business clients: courts determined under general rules. Consumers: they may bring proceedings before the court of their place of residence at the time of contracting or of the harmful event, or any other court with jurisdiction under the law. Consumers domiciled in another EU member state may sue in the courts of their domicile and may only be sued there (Art. 18, Regulation (EU) 1215/2012).
16. Further information
- Archiving: for any electronic order of €120 or more including VAT, the Provider keeps the contract for ten years and gives the Client access on request.
- Interoperability: the technologies used, compatibility (recent browsers) and required third-party services are set out in the quote.
- Accessibility: Clients that are not micro-enterprises are informed of the accessibility obligations applying to e-commerce services since 28 June 2025; the target accessibility level and any audit are set out in the quote.
Annex — Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To SYHEA Group SAS, 8 Rue des Epinettes, 78630 Morainvilliers, France, contact@syheagroup.com:
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service: …
— Ordered on (*) / received on (*): …
— Name of consumer(s): …
— Address of consumer(s): …
— Signature of consumer(s) (only if this form is sent on paper): …
— Date: …
(*) Delete as appropriate.